It is hard to find a scenario in which a consumer can get a product or service they are satisfied with, but still not be satisfied with the company. But when looking deeper into it, you can find some cases of this. Such as a consumer can have a product in which they like the performance, and the price, but the fact that they were treated poorly by the store employees. If the consumer gets bad attitude from an employee, they will not be happy with the store, even if they product is great. Another scenario in which this can be seen is a company that is not socially responsible. A company can make a great product, but if the consumers find out that the company is not socially responsible, do not care about the environment and the society, the consumer will be turned off by the company. Can you think of any other scenario's in which this case is true?
Do you think a consumer can get a product/service that they are satisfied with, but then not be satisfied with the company/business?
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